Quality Assurance


Expert Group (UK) Limited is committed to providing outstanding customer service. As such, we maintain a comprehensive quality assurance policy, which aims to fulfil the requirements of our customers in a professional and effective manner.



Our quality assurance policy aims to:


Maintain a clear understanding of our customers’ needs and expectations.

Clearly communicate our values and objectives to each employee.

Thoroughly vet and train drivers in all aspects of their role, including Tachograph law and Working Time Directive regulations.

Maintain an effective risk and Health & Safety strategy.


Regularly review all operatives to ensure consistency of performance, knowledge and job satisfaction, and to identify potential training needs.

Effectively manage all operatives and subcontractors who represent Expert Group (UK) Ltd to ensure we maintain our good reputation and that of our customers.

Effectively manage all operatives and subcontractors who represent Expert Group (UK) Ltd to ensure we maintain our good reputation and that of our customers.

Monitor, measure and analyse the performance of our Quality Management System in the delivery of all our services.

This policy and its aims are communicated throughout our company to ensure every employee is committed to consistently achieving and improving our quality service and performance.